Terms of use

1.1. These Terms of Use ("Terms") govern the access to and use of the services ("Services") provided by RAMPNOW Sp. z o. o., a company registered in the Commercial Register ("KRS") under number 0001025453, having its registered address at ALEJA T. KOŚCIUSZKI, nr 101 , 90-441, ŁÓDŹ, Poland,  ("RAMPNOW", "we", "us" or "our").

1.2. By accessing and using our Services, you ("User", "you" or "your") agree to be bound by these Terms, our Privacy Policy, and any other policies or guidelines that we may publish from time to time. If you do not agree to these Terms, you must not access or use our Services.

1.3. We reserve the right to modify or update these Terms at any time and at our sole discretion. We will notify you of any material changes by posting the updated Terms on our website, and it is your responsibility to periodically review them for any changes. Your continued use of our Services constitutes acceptance of any changes to the Terms.

2.1. The Services provided by RAMPNOW enable users to purchase, sell, and exchange virtual currencies using fiat currencies in a seamless and secure manner.

2.2. RAMPNOW's Services can be accessed through various channels, including third-party web portals and cash-in terminal interfaces. Legal entities have the option to integrate RAMPNOW's Widget onto their websites or cash-in terminal interfaces, either as RAMPNOW-branded software or as a white-label solution, to offer their end-users direct access to our Services. To facilitate this, a separate Mutual Services Agreement must be entered into with each legal entity.

2.3. Users' access to and use of the Services may be subject to restrictions based on their place of residence or location from which they access the Services. It is the User's responsibility to comply with all applicable laws and regulations in their respective jurisdictions.

2.4. Due to the unique characteristics of virtual currency wallet addresses, it is not possible to reverse, modify, or alter a wallet address once a transaction has been initiated. Users must be aware of this and agree to these conditions before initiating any transactions on the RAMPNOW platform.

3.1. The User has the right to access and use the RAMPNOW platform, Widget, and Services, provided they agree to and comply with these Terms of Use. By using the platform or Widget, the User agrees to accept and adhere to the terms and conditions stated herein.

3.2. The User commits to thoroughly reading and understanding the entire Terms of Use before using the RAMPNOW platform, Widget, or any of the Services provided by RAMPNOW.

3.3. The User agrees to comply with all applicable laws and regulations related to the use of the Services.

3.4. In case of an occasional transaction, as defined by Section 19 of the ML/TF Prevention Act, which falls below the threshold limit set by the AML/CFT Program, the entire Terms of Use apply to such User without the establishment of a business relationship or creation of an Account.

3.5. The User commits to monitoring any changes in transaction flow, including but not limited to, the necessity to provide additional information and documents to support the transaction.

3.6. The User agrees to promptly inform RAMPNOW (i.e., immediately upon discovery) about any unusual, suspicious, unclear, or abnormal changes with their transaction or Account. In case of delayed or non-reporting, the User will be held liable for breaching the Terms of Use, and RAMPNOW reserves the right to take appropriate actions, including but not limited to reporting to relevant state or national authorities.

3.7. A User is prohibited from having more than one account. Users are solely responsible for maintaining the confidentiality of their account information, including but not limited to, their password and protecting all activity and transaction history associated with their account.

3.8. The User acknowledges that when a transaction is initiated, the RAMPNOW platform sends and receives monetary sums from the Buyer and sends virtual currencies to the wallet specified by the Buyer.

3.9. The User commits to notifying RAMPNOW immediately of any unauthorized use of their credentials or any other security breach by emailing support@ramprnow.com. Any User who violates these rules may have their account terminated and may be held liable for any losses incurred by RAMPNOW or any user of the platform.

3.10. The User agrees not to use the Services for any criminal activity, including but not limited to, money laundering, illegal gambling operations, financing terrorist organizations, or malicious hacking.

3.11. The User is responsible for any and all damages caused, and all liability actions brought against RAMPNOW for infringement of any third-party rights or violation of any applicable laws.

3.12. Nothing in the Terms of Use excludes or limits the liability of the User for fraud, death, or personal injury caused by their negligence, breach of the terms implied by operation of law, or any other liability which may not be limited or excluded by law.

3.13. Users are solely responsible for determining whether any contemplated transaction is appropriate for them based on their personal goals, financial status, and risk tolerance.

3.14. All payment instruments used during a transaction, such as a bank account, credit card, debit card, or others, must be in the User's name. Any attempt to use payment instruments under a different name will be considered as fraud.

Eligibility and User Accounts
4.1. To access and use our Services, you must be at least 18 years old and have the legal capacity to enter into a binding agreement. You must also comply with all applicable laws and regulations, including any sanctions or export control laws.

4.2. You may be required to register an account with RAMPNOW to access certain features of our Services. You agree to provide accurate and complete information during registration and to keep your account information up to date.

4.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized access or use of your account.


5.1. RAMPNOW has the right to suspend the User's transaction and block virtual currency before it is transferred to the wallet address specified by the User, or fiat currency used to perform the transaction in case of non-fulfillment or improper fulfillment of the Terms of Use by the User.

5.2. RAMPNOW commits to providing the Services with the utmost effort, due care, and in accordance with these Terms of Use.4.3. RAMPNOW's responsibility is limited to using reasonable technical efforts to ensure the receipt of the virtual currency transferred. When initiating virtual currency transactions to the wallet address provided by the User, RAMPNOW's responsibility is further limited to ensuring the transfer of the necessary technical data to the virtual currency network.

5.4. To the extent permitted by law, RAMPNOW is not responsible for any damages, loss of profit, loss of revenue, loss of business, loss of opportunity, loss of data, indirect or consequential loss unless the loss suffered is caused by a breach of the Terms of Use by RAMPNOW.

5.5. RAMPNOW is not responsible for any damages, loss of profit, loss of revenue, loss of opportunity, an indirect or consequential loss incurred by the User as a result of using third-party services, including entities that have placed RAMPNOW's Widget on their web portal or cash-in terminal interface and signed the relevant agreement on Mutual Services.

5.6. RAMPNOW is not responsible for any malfunction, breakdown, delay, or interruption of the Internet connection or any reason why the platform is unavailable at any given time.

5.7. RAMPNOW is not responsible for delays in processing payments caused by the fault of any third parties or operators of such transactions.

5.8. In the case of fraud or other illegal activity, RAMPNOW commits to reporting all necessary information, including names, addresses, and all other requested information, to the relevant authorities dealing with fraud and breaches of the law. Users acknowledge that their account or transaction may be frozen at any time at the request of any competent authority investigating fraud or any other illegal activity.

5.9. Nothing in these terms excludes or limits the responsibility of RAMPNOW for fraud, death, or personal injury caused by their negligence, breach of the terms implied by operation of the law, or any other liability which may not be limited or excluded by law.

KYC/AML Compliance

6.1. In compliance with applicable anti-money laundering and counter-terrorism financing laws and regulations, we may require you to undergo a Know Your Customer (KYC) process and provide us with certain personal information and documentation.

6.2. You agree to provide all requested information and documentation in a timely manner and acknowledge that your access to our Services may be limited or terminated if you fail to comply with our KYC/AML requirements.

Fees and Transactions
7.1. We may charge fees for our Services, as specified on our website or as agreed upon between you and RAMPNOW. You agree to pay all applicable fees related to your use of our Services.

7.2. You are responsible for any taxes, duties, or fees associated with your transactions, and you agree to indemnify and hold RAMPNOW harmless for any such liabilities.

7.3. We reserve the right to set limits on transaction amounts and frequency at our sole discretion. We also reserve the right to refuse or cancel transactions if we suspect fraud, money laundering, or other illegal activities.

Prohibited Activities
8.1. RAMPNOW reserves the right to suspend or terminate your RAMPNOW Account or cancel a transaction at any time if we reasonably believe it is required to do so by law or to comply with recommendations issued by a relevant government authority or recognized body for the prevention of financial crime, money laundering, terrorist financing, and financing of proliferation of weapons of mass destruction.

8.2. It is strictly forbidden to use the Platform for any illegal purposes. RAMPNOW will report any suspicious activity to the relevant law enforcement.

8.3. The User shall ensure that they do not use the Services for transactions relating to:
8.3.1. money laundering, terrorist financing, proliferation of weapons of mass destruction;
8.3.2. human trafficking;
8.3.3. any goods or services that are illegal or the promotion, offer or marketing of which is illegal or that are offered in connection with illegal, obscene, or pornographic content, depict children or minors in sexual postures, depict means of propaganda or signs of unconstitutional organizations glorifying war or violating human dignity;
8.3.4. any goods or services, promotion, offer or marketing of which would violate copyrights, industrial property rights or other rights of any person;
8.3.5. archaeological findings;
8.3.6. drugs, narcotics or hallucinogens;
8.3.7. weapons of any kind;
8.3.8. illegal gambling services;
8.3.9. Ponzi, pyramid or any other "get rich quick" schemes;
8.3.10. goods that are subject to any trade embargo;
8.3.11. media that is harmful to minors and violates laws and, in particular, the provision concerning the protection of minors;
8.3.12. body parts or human remains;
8.3.13. protected animals or protected plants;
8.3.14. weapons or explosive materials; or
8.3.15. any other illegal goods, services, or transactions.

9.1. We may suspend or terminate your access to our Services at any time and for any reason, including but not limited to, your breach of these Terms, our KYC/AML requirements, or applicable laws and regulations.
9.2. Upon termination, you will no longer have access to our Services, and any outstanding transactions or obligations may be canceled at our sole discretion.

Limitation of Liability
10.1. To the maximum extent permitted by law, RAMPNOW and its affiliates, directors, officers, employees, and agents shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your access to or use of our Services, including but not limited to, loss of profits, data, or goodwill.

10.2. RAMPNOW's total liability for any claim arising from or related to your use of our Services shall not exceed the fees paid by you to RAMPNOW during the twelve (12) months preceding the date of the claim.

11.1. You agree to indemnify, defend, and hold harmless RAMPNOW and its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your access to or use of our Services, your violation of these Terms, or your violation of any applicable laws or regulations.

Governing Law and Jurisdiction
12.1. These Terms shall be governed by and construed in accordance with the laws of Poland, without regard to its conflict of law principles.

12.2. Any disputes arising out of or related to these Terms or our Services shall be subject to the exclusive jurisdiction of the courts of Łódź, Poland.

13.1. If any provision of these Terms is deemed invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.2. The failure of RAMPNOW to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

13.3. These Terms, along with our Privacy Policy and any other policies or guidelines that we may publish from time to time, constitute the entire agreement between you and RAMPNOW regarding your access to and use of our Services and supersede all prior agreements, whether written or oral, on the subject matter.

Last updated: 27.02.2023

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